He basically hung the phone up, it rang from me, and he immediately walked away just ignoring the call. 2 seconds later Chris's phone rings, but no answer. I called again and the girl said he was on the other line but then said - oh, he just got off let me transfer you right in. I actually waited until sometime after that to call back after of course receiving no call back. Figured I'd give the guy til 1:00 to call me back, which was plenty generous at this point. The girl tells me she will transfer me to manager Chris, but that it would have to be a voicemail since he's out to lunch and she would make sure he would call me back after returning. So I call Crew 2 because I just wanted to talk to them about the situation, discuss the issues, and maybe look towards a resolution. So the Home Depot measurement guy, the guy at the store, and manager Nate at Crew 2 couldn't tell me that I had a subfloor that wasn't suitable for laminate (according to Home Depot/Crew 2)? Basically Home Depot wasted 6 weeks of my time in an unlivable house with no flooring? I was livid, understadably so. So I asked why or how this could be, and I was told that my subfloor is particleboard and they won't install over particleboard subfloors, it has to be plywood. Crew 2 didn't call me direct, they didn't have the balls to - they had the store employee do their legwork. Then Monday, June 29th, I get a call - not from Crew 2, but from the Home Depot store - telling me Crew 2 looked at the pictures of my subfloor and refused to do the installation. The floor is now in my house and everything is accounted for, and the installation is scheduled. He pulled up my file (so presumably saw the pictures the measurement guy took), saw what the job was, and we scheduled an installation for July 14th/15th, which unfortunately was the earliest they could do. I called several more times on Friday before finally reaching another manager, Nate, late in the afternoon. I absolutely wanted to get the installation scheduled before the weekend as at this point my house had been unlivable for a month. No answer, left a voicemail, same thing - no call back. They were going to transfer me to Corey again and I said no, I need to speak with someone else because Corey doesn't answer the phone or call anyone back. No call back.Ĭalled back on Friday, June 26th. No call back.Ĭalled back on Thursday, June 25th. No answer, so I left a voicemail saying I wanted to schedule an installation, call me back etc. I was transferred to a manager named Corey. I called Crew 2 and asked to schedule an installation the morning of the 24th. I said screw that, got my dad's SUV, and went and picked it up myself. Floor finally came in on that day, and Home Depot wanted to give me an asinine 6 hour delivery window to bring it to the house. We ordered the floor.įloor was backordered until June 24th. At the time of the order, the store employee was looking at pictures of my subfloor that the measurement guy took. I'll spare you the condescending attitude of the store employee who just wanted to rush me out, didn't want to answer my basic questions about the installation, and seemingly couldn't answer some questions. June 7th, my wife and I went to the store and ordered the floor. Before the guy came in to measure, I removed all of the flooring down to the subfloor so he could measure for floor flatness and take a look at the subfloor so that there were no surprises. It's a combo review because the whole experience has been a horrible ordeal.Īt the end of May or very early June I had Home Depot come in and do some floor measurements as we were going to buy a hardwood laminate floor for all of the bedrooms, the landing at the top of the stairs, and the stairs themselves. This is a combo review for both Home Depot and their contracted installer, Crew 2. Terrible company, and they deserve a public review for all to see.
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